Responding to the Worst Disasters

Actions & Engagements

Terrorism/War 1

Accident/Explosion 3

Fire 3

Storm 7

Flood 11

Earthquake/Collapse 12

In 1985, the loss consulting profession was forever changed when 13 of the industry’s leading firms joined forces to bring property insurance policyholders that had suffered a loss and damage a new standard of recovery assistance.The new organization — Adjusters International — could put a team of top professionals virtually anywhere, at any time, delivering an unprecedented level of expertise, experience, advocacy and service — to help those insureds recover from losses that were significant and frequently disastrous in scope.

Over the years, Adjusters International has grown to become one of the largest and most respected organizations in its field, today with over 40 offices throughout the United States and Canada. It has helped policyholders of all types recover from many of the worst natural and manmade disasters of the past quarter-century.

From terrorist attacks to hurricanes, explosions to earthquakes, fires to floods, Adjusters International has been instrumental in putting clients on the road to recovery — and back to normalcy and prosperity. Among them are FEMA grantees and sub-grantees, for whom Adjusters International’s professionals also apply their expertise and advocacy, guiding them through the complicated application process.

The following collection of case studies chronicles a variety of the recovery operations in which Adjusters International has been involved. Also included are comments from some of the clients we have been privileged to serve.

More information about Adjusters International is available at or by calling 1-800-382-2468.

Leading the Way to Recovery

The World Trade Center

Adjusters International played a major role in the recovery operations that followed both terrorist attacks on this facility — the second of which changed the world forever.

Although overshadowed by the 2001 mega- tragedy, the first attack on the World Trade Center complex occurred in 1993 when terrorists detonated a 1,500-pound explosive in the complex’s subterranean parking garage.That blast left six dead and over 1,000 injured. At the time, it was one of the largest insured losses in U.S. history. Adjusters International was retained by the Port Authority of New York and New Jersey to assist with their insurance claim, which involved extensive building and property losses coupled with a large business interruption loss. The claims were successfully concluded and the complex was repaired.

Then, on September 11, 2001, the world was stunned by the terrorist-piloted airline crashes into the Twin Towers, this time destroying them completely, devastating scores of surrounding businesses and taking the lives of more than 2,500 people. Again, the Adjusters International team was called upon to assist the Port Authority of New York and New Jersey, this time with the Federal Emergency Management Agency (FEMA) grant process.

FEMA provided much of the financial relief to cover the massive uninsured costs related to the clean-up and rebuilding, including the reconstruction of the subway PATH system and rebuilding of lower Manhattan’s infrastructure. Adjusters International’s team played a key role assisting in the Port Authority’s recovery operations and because of their service, the Port Authority awarded two Adjusters International staff members with the James G. Hellmuth Unit Citation “for invaluable contribution to the World Trade Center Loss Recovery Team.” In the history of the award, these Adjusters International staff members are the only two people from outside the Port Authority who ever received the honor.