Responding to the Worst Disasters

Mississippi Coast Coliseum & Convention Center

Hurricane Katrina’s fury and lasting impact are historic.The powerful storm brought incredible devastation to countless homes and businesses along the Gulf Coast. It also brought another rapid deployment by Adjusters International to fast-track claims and the rebuilding process.

The Mississippi Coast Coliseum & Convention Center, a beachfront facility built in 1977 in Biloxi, Mississippi, was one of Katrina’s many victims.The storm created an opening in the facility through which the wind and rain entered. The salt sprayed by the winds rusted the stadium seats and ruined the facility’s multimillion dollar scoreboard, while water flooded the interior. Within hours, $35 million dollars in damage had occurred, which would close the coliseum for nine months.

Adjusters International was quickly on the scene and arranged a steady flow of payments from the insurance company to allow the coliseum to rebuild as the claim progressed. Several of Adjusters International’s professionals actually resided in an RV in the coliseum’s parking lot for over a year, persevering until the policy’s limits were realized. Remarkably, the insurance carrier had at first denied the claim altogether! Thanks, however, to the advance payments and steady progress of the claim, the facility reopened to the public shortly after the final payment was received.

Mississippi Coast Coliseum

…Not many, if any, insured on the Mississippi Coast can say “we received payment for 100% of our insurance coverage” as we did!

… It was a fact; the facility was hit with the full force of Katrina’s winds and a storm surge of 25 feet, resulting in five [feet of water] throughout the facility. Your professional experience and knowledge of buildings, building operation and insurance is what it took to recover our full limits of the policy…

… I am, in fact, so pleased with what you did for us that I’d like your permission to recommend your services as I travel and speak…and describe our damages and recovery, as you are truly a large part of that recovery. I can attest that if anyone suffers such devastation they should begin with you and your team.

William F. Holmes Executive Director Mississippi Coast Coliseum & Convention Center

Continental Subsidiary in Guam Devastated by Typhoon

Besides lending its professionalism and experience, Adjusters International provides the necessary tools and resources to rebuild following a disaster.

Super typhoon Paka set records as it tore a devastating path through the western Pacific in December 1997. With sustained winds of 180 mph and record gusts as high as 236 mph, the storm slammed into the small island of Guam.

Continental Micronesia, a wholly owned subsidiary of Continental Airlines, headquartered at the Guam International Airport, was crippled and suffered millions of dollars in damage to its offices and planes. Flights to neighboring islands and other countries serviced by the airline were disrupted. | 9

Continental Airlines

…The claim was quite intricate for it involved a hub station that had been damaged by a typhoon.

I found [Adjusters International] to be professional and easy to work with. They exhibited experience in the claims process and provided Continental with the tools needed to finalize the claim. I appreciate their service to Continental, and it has been a pleasure working with them.

Monica Ho Manager, Property & Casualty Insurance Risk Management Continental Airlines, Inc.

As a subscriber to Adjusters International’s technical publication Adjusting Today, Continental’s risk manager already had an awareness of and appreciation for the company’s expertise. When the typhoon struck, he was confident that Adjusters International was the right resource to bring about the company’s financial recovery.

An Adjusters International team was immediately dispatched to handle the complex settlement. In achieving a multimillion dollar settlement for the client, one of the factors Adjusters International’s experts proved was that the airline’s scheduling problems stemmed directly from the physical damage to the Continental facilities, hence the resulting loss of business was covered.