Responding to the Worst Disasters


Elizabeth Arden Red Door

Now [that] matters have been finally resolved with our insurance company, I thought I would take the opportunity of writing to you to thank you for all your efforts and assistance throughout this difficult claim.

We would have had much difficulty in handling the various complex issues without your good office, and we would be more than happy to recommend you to other companies who have similar incidents in the future…

David Bell Financial Director Elizabeth Arden Red Door Hair & Beauty Spa

4 | Adjusters International Responding

Sweetheart Cup


On behalf of all my colleagues at Sweetheart, I want to express our sincere gratitude for your professional guidance in the settlement of our property and business interruption claims…

…The fire not only disrupted our production, but it also disrupted our transition schedule to our new site. This incident was a first for many of us and your early guidance and advice proved invaluable to our effort to properly document the loss…

The business interruption component of our claimwas far more challenging. The fire not only disrupted our normal seasonal inventory build, but it also disrupted our plans for new product introductions…

It is always better not to have a claim, but it’s good to know that if necessary, we have the resources, experience and knowledge to go head to head with the insurance companies.

Hans Heisen Vice President, Finance & Chief Financial Officer Sweetheart Cup Company, Inc.

Elizabeth Arden‘s Quick Solution for Buckingham Palace

In this engagement, Adjusters International not only lived up to its reputation for successful claims adjusting by helping to restore a famous spa to its preloss condition, it did so under an extremely tight deadline.

The Elizabeth Arden Red Door Hair & Beauty Spa in London, England, is one of the world’s most renowned spas. Fire severely damaged a large portion of the facility less than a month before the British prime minister’s wife and the wives of 14 heads of state were to arrive for exclusive use of the spa, prior to a banquet at Buckingham Palace.

When the blaze struck, the owners decided that instead of operating out of an alternate location, they would temporarily repair the damaged facilities. Adjusters International’s adjusters helped them arrange for attractive temporary partitions that blocked from view the sections destroyed by the fire and then stripped away all of the fire damage to remove any smoke odor.

The day after the event, permanent restoration began. Adjusters International successfully adjusted the claim, the proceeds from which funded a full restoration of the famous spa to its preloss condition.