Responding to the Worst Disasters

Flood

With their experience and knowledge, Adjusters International’s professionals look beyond the obvious to see more than meets the eye.

When a massive flood saturated the Midwest and Southern Pacific’s rail lines, miles of tracks were washed away, creating extensive business interruption and extra expense losses.

Because the railroad transports freight throughout the United States, disruption in any one area can ultimately affect all of the links in the line’s highly interconnected system. Following the flood, such a disruption — in the form of congestion and delays throughout the Southern Pacific’s entire system — is just what took place.

Initially, the insurance company was willing to cover only those costs associated with detouring trains around rail lines that had been flooded. Understanding how the financial impact of the loss was considerably more far-reaching than that, Adjusters International formulated a loss settlement that proved not only the rail line’s total lost net profit, but all of the extra costs it incurred as a result of the flood.

Emergency Standby Contract had Adjusters International at Side of Houston Independent School District

An emergency standby contract with Adjusters International allows clients to document, process and finalize claims faster and more accurately than they ever could before.

One client to establish such a contract and designate Adjusters International its public adjusting company and disaster recovery consultant of record has been the Houston Independent School District, seventh largest in the nation. Adjusters International first worked with the district in appraising damages at 114 locations following the severe flooding from Tropical Storm Allison.

Later, when heavy fall rains again damaged its facilities — this time more than 50 of its 306 schools — district officials breathed a sigh of relief knowing that their prearranged service agreement with Adjusters International meant help was already on its way.

Based on Adjusters International’s record of prompt and productive claims settlement, the Houston Independent School District continues to rely on the expertise of Adjusters International for assistance in handling property damage claims.

Floodwaters transformed major Houston highways into waterways

Houston Independent School District

… I called Adjusters International on the morning of the rain event and Adjusters International responded promptly, professionally and efficiently with your resources. Within three weeks, Adjusters International had prepared the estimates for over 50 schools and were [sic] able to break it out between the National Flood Insurance Policy(s) and the multi-peril property policy…During this time, HISD developed a phenomenal relationship with your company, your adjusters and your staff. Adjusters International’s professionalism led to a good working relationship with our insurance company’s adjuster…

…HISD simply does not have the internal resources to handle a catastrophic property claim involving somany facilities at one time. Our Agreement, that you refer to as the “Emergency Standby Contract,”is of benefit to HISD as our claim is documented accurately, faster and finalized in amore reasonable time frame thanwe could do on our own. I believe that we picked an excellent company, Adjusters International, to provide adjusting services for…our school district this year.

Kermit Falgout, Risk Manager, Houston Independent School District

Understanding Depth Key to Helping

Southern Pacific Lines

…Having been through the entire process, there is absolutely no doubt that hiring Adjusters International …was the best move Southern Pacific made.

I think the key to the entire process is contained in your letterhead… the line indicating “Professional Loss Consultants.” The key word of course is “Professional.” Throughout the entire adjusting process I was continually impressed by the professionalism evidenced by you…There was never a time when you…were not prepared or in control of the process…

On a personal basis, the assistance you provided directly to me is unmeasurable… Not once did you make me feel like we were not on the same team, only that you always had the best interest of me and Southern Pacific in mind…

Dale A. Wydman Director – Risk Management Southern Pacific Lines

Other Flood Claim Engagements at a Glance Board of Utilities – Kansas City, Kan. City of Detroit City of Louisville City of Reno Hussey Copper Ltd. – Leetsdale, Pa. Iowa Health System – Des Moines, Iowa Iowa Paint Manufacturing Company, Inc. – Des Moines, Iowa Mark Andy Inc. – Chesterfield, Mo. . Meredith Corporation – Des Moines, Iowa Newbury College – Brookline, Mass. Payless Cashways Inc. – Elwood, Kan. and Albuquerque, N.M. Pyramid Mining – McHenry, Ky. Reno/Tahoe International Airport – Reno, Nev. Sewerage &Water Board of New Orleans TheWashington Ballet –Washington, D.C. U.S. Department of the Interior – National Park Service – Yosemite, Calif.


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