Adjusters International Testimonials

It became clear that I was out of my league. The experience taught me "a wise man knows when another man knows better". We collected for things that I could not have thought up in my wildest dreams. All of them perfectly appropriate under the terms of my insurance policy, but not things the insurance company adjuster or my broker would have suggested…The best decision I made was to hire a public adjuster. If there is one point that this letter should serve, it is to implore those reading it to put aside their preconceived notions of insurance companies as being their friends and to sit down with a qualified public adjuster and listen… then decide.

Your company relieved me of having to spend my time learning about claims and dealing with the insurance company. I needed to spend my time on rebuilding my business. You also got all the insurance dollars available and I am certain we would not have been able to do so on our own.

Our hotel in Seaside, Oregon, suffered a severe windstorm loss in December 2005. We were overwhelmed by the extent of damage and the lack of any help from our insurance company. At the onset the insurer's adjuster stated that the damage was less than $10,000, which was below our policy deductible, and simply closed their file. We were unsure of hiring a public adjuster at first. We were very fortunate to have found your firm to help us. Your team did a wonderful job of properly investigating, measuring, and negotiating the loss...With your hard work we were able to settle the building claim for several million dollars, which was the right amount that we were owed to restore the hotel back to its pre-loss condition...The fee we paid of almost $250,000 was well earned and more than likely much less than legal representation would have cost on our own.

They were extremely easy to work with, and obviously experts at what they do. It was a night and day difference how they interpreted our insurance contracts and negotiated our settlement. There’s no way I’d go through a fire insurance claim without somebody of their caliber — it would be like going to court without a lawyer.

"Immediately, you and your experienced team of adjusters assumed control of preparing our claims. You visited our plants, learned our business methods, accumulated the necessary data, organized the information, submitted the claims to the insurance company and negotiated a settlement to our satisfaction. You and your team saved us time, aggravation and most importantly, money. Our company recognized its limitations and chose to defer to those with greater expertise in processing insurance claims."

I want to thank you and your team for a job well done preparing our roof collapse claim! Even with an insurance policy that severely limited our coverage, you were able to work around many of the problems and obtained a far better settlement than the insurance company originally proposed.

Our mosque sustained roof damage due to the weight of snow and ice which lead to a partial structural collapse and interior damage. The claim sat dormant for nearly eight months until we retained Matrix. With your guidance and involvement, a repair estimate was prepared and submitted to the carrier, noting that both engineering reports captured the damage, but the carrier’s report did not accurately capture the cause of loss. Had we not retained Matrix, it is most likely the carrier would never have acknowledged coverage and we would have been required to pay for the necessary repairs with our own funds.

I would like to express my personal appreciation and also the appreciation of Lockheed management in general for the excellent job you and your associates did in working up our earthquake claim, particularly the business interruption portion. It is unfortunate that we had to go to the extreme of filing suit against the carrier(s) to recover our loss due to the adamant refusal on the part of one of the carriers to recognize that we had any business interruption loss at all. It is obvious, however, that your basis of presenting the business interruption claim, backed up by your understanding of the policy wording and intent, your understanding of Lockheed's financial situation at the time of the earthquake, and, of course, your professional expertise went a long way in prompting the early settlement of the claim.