Hotel, Motel & Resort Testimonials

The insurance company tried to penalize us for doing everything in our power to mitigate our damages. The [insurance company’s adjuster] was pleasant at first, but was very schooled and experienced in doing his job as he is tasked to do: to minimize the claim throughout the process...Fortunately, your firm succeeded on negotiating a fair and reasonable settlement with experience and tools that we do not have at our disposal...We appreciate the policy knowledge, detailed analysis and information that you provided us with which allowed us to make important business decisions relating to which path we wanted to take with our claim. We certainly did not realize the finesse, skill, and strategy necessary in the claims process to lead to such a successful resolution...Most importantly, it does come down to dollars in the end...You were able to successfully negotiate a settlement that was hundreds of thousands of dollars more than the insurance company initially offered.

Greg Hooper
Pala Mesa Resort

Our Marina was devastated by a tornado that swept through the area...It was abundantly clear from the outset that we would require the services of a public adjuster given the slow initial reaction form our insurance company...and the inherent complexity of the claim [Your firm] hit the ground running, assembled a team of experts to thoroughly assess and document the damage, reviewed our coverages and directly engage our insurance carrier...More importantly, we were able to devote our full time and attention to the difficult task of rebuilding the Marina in time for the opening [of our next] season.

Gary Titherington
Managing Partner
Treadwell Bay Marina & Resort

Without your help, I doubt that we would have reached a settlement anywhere near what you achieved for us... Your knowledge and interpretation of my rights under the terms of my policy provided hundreds of thousands of dollars of recovery that otherwise may have been lost, while your skilled negotiations afforded me with the flexibility to apply the settlement funds as I chose.

Frank Sinton
Iron Horse Inn, Durango, CO

Hiring [your firm] was a huge game changer. The people there took us under their wings, protecting us and getting us everything we were entitled to get under our policy...They made it as easy as humanly possible for us, doing all of the research as to the value of the contents, etc.

Scott and Sally Searle
Owners
The Up North Lodge, Gwinn, MI

A severe windstorm caused numerous trees to come down and damage approximately fifteen cabins at my site... [Your public adjuster] reviewed our policy and met with the insurance company representatives and negotiated a settlement that was extremely favorable. As a result of his involvement, I was able to expedite the reopening of my resort without any loss of business. This was very important as I had many reservations that I could not afford to lose as they are repeat customers.

Ernie Ippisch
Owner
Alpine Village, Lake George, NY

At the onset the insurer's adjuster stated that the damage was less than $10,000, which was below our policy deductible, and simply closed their file... We were very fortunate to have found your firm to help us... With your hard work we were able to settle the building claim for several million dollars, which was the right amount that we were owed to restore the hotel back to its pre-loss condition.

Terrance J. Bichsel
President
Best Western Oceanview Resort, Seaside, OR

The persistence of the AI team as our advocate allowed us to work through the maze of paperwork required by the carrier and to expedite resolution of our claim. AI personnel were always available to meet with my staff, whether it was during business hours, late at night, or at any time during any weekend. On every occasion that the insurance company brought in an additional "expert" to minimize our claim and drag the claim process out, you countered with an AI professional who was more than able to level the playing field for us.

Bruce Thompson
President
Professional Hospitality Resources, Inc., Virginia Beach, VA

Based upon the recommendation by the hotel's legal counsel, Adjusters International was retained as "insurance adjusters" representing the hotel's interest. Adjusters International immediately took control of the situation, first, by meeting with the hotel consultant group and coordinating their repair plans and establishing a protocol for dealing with the insurer. Second, establishing guidelines for the insurer, their consultants and adjusters ...The primary benefit was that the hotel consultant team and general contractors were allowed to focus on the earthquake repairs instead of dealing with the insurance adjusters. Adjusters International performed their duties in a highly professional manner exhibiting extraordinary knowledge in insurance claims processing, representing and fighting for the best interests of the policyholder...

Clyde Takayama
Director of Engineering
Mauna Kea Resort, Kohala Coast, HI
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