Adjusters International Testimonials

Even though I consider myself a prudent Risk Manager, there are so many details that you thought of that we didn't. Your calculation of the business interruption portion of our loss was by far more accurate and advantageous to our bottom line than any number our accounting department came up with…I was especially appreciative of the manner in which you negotiated with the insurance company adjuster. As you know, we have an ongoing relationship with our carriers, and rather than creating an adversarial relationship with Kemper's adjuster, you immediately initiated a 'team' concept, which certainly inured to our benefit.

Our construction team had little experience related to fire restoration and Bill’s experience and knowledge helped to save time and money. Thanks in part to Bill’s guidance, we were able to open the remainder of Santana Row on November 7, 2002, less than three months after the devastating fire...With Bill at the property, our development, marketing, and operations personnel were able to use Bill as the “go-to” person with any questions relating to the fire insurance claim. This allowed our staff to focus on getting the project open and operating, rather than worry about the insurance claim...Finally, Bill was an enormous resource and advocate in our claim with the insurance company. Bill’s vast experience, advice, and daily commitment were extremely valuable in our effort to finalize the insurance claim for Federal Realty Investment Trust. Without Bill and the rest of the team, I am confident we would not have been able to resolve this $125 million plus negotiation in less than 14 months, an enormously fast timetable for a claim of this size.

Without the expertise of the The Greenspan Co./Adjusters International's team, Sonic Industries would have been hard pressed to reach a fair settlement. Her expert organization and the detail policy interpretation set up our course of action; her perseverance and personal compilation of our inventory documentation and MRB records proved invaluable in passing the audit examination. Above all, identifying each and every 'extra' expense secured a more favorable settlement. These are just a few of the examples of the truly professional work done by The Greenspan Co./Adjusters International in preparing our claim and in our personal meetings as to the status of the claim throughout the process.

I can recall the day that you met with us to describe your services, which involved a niche practice that I never realized existed prior to our casualty loss. After having gone through the process, I want to let you know that Richard Tanitsky and Chris Glenister did an extremely thorough, professional and tenacious job to assist Stomp, Inc. in processing our various components of our claim with The Hartford. Their understanding of the issues involved and knowing when to get other professionals involved served us very well in the long run. I sincerely appreciate the job done by your company. It has been a pleasure working with competent, talented insurance adjusters.

Although our insurance adjuster told us we would have no problem with our recovery, it soon became apparent that the logistics to prove the claim would be overwhelming. It was through your abilities and aggressive and tenacious approach to the Insurer that we recovered the maximum amount due us under our policies of insurance. We have no doubt that it was due to your careful and detailed computation of our claims as well as sophisticated follow-through and negotiation which yielded a more than satisfactory recovery along with a minimum of hassle to our management. Your assistance allowed us to concentrate our energies in rebuilding our complex and providing our guests the same standard of care to which they expected and we prided ourselves.

We are really pleased with the results of your efforts and services on this highly important matter…Your experience and guidance got us a very satisfactory result.”

“The Greenspan Co. / Adjusters International stayed on top of the carrier throughout the drawn out claim process…One of the biggest benefits of working with The Greenspan Co. / Adjusters International was on our business interruption claim. While I have many years of experience with US GAAP, UK GAAP and IFRS – the accounting for our BI claim was essentially a new form of accounting…The total claims ended up being just under $50 million…The company did not have the internal resources to take on major workload of complying with all the carrier’s information requests, nor did it have the experience necessary to handle such a claim. Hiring The Greenspan Co. / Adjusters International was a wise and prudent decision as without its input, guidance, assistance and perseverance; we would not have recovered the amount of funds we did and our claims would still be pending and even worse without the significant advances at the behest of The Greenspan Co. / Adjusters International to the carrier, the company could have suffered even more severe financial consequences. I would highly recommend The Greenspan Co. / Adjusters International to others based on their experienced and committed team.

The professionalism, expertise and dedication that you demonstrated in handling this very complex claim was remarkable. We are most grateful to you and your staff.

This has been a difficult process. It’s not every day your business catches fire. Without experience in dealing with this kind of matter, I never would have been able to recover the costs from the insurance company that we have. Because of your professionalism and expeditious manner we have come through this and our Sacramento store is back in operation.