Adjusters International Testimonials

I've felt that we have been a working partnership. Initially I believed that the insurance company and I could come to a quick and fair settlement, but one meeting with their adjuster convinced me otherwise…The firm took pains to be thorough, careful-and patient-in setting out the scope of loss. You, and the people who worked with you…were unfailingly professional…You were always available on very short notice, whether for a bit of handholding…or with a quick response to my concerns, as we proceeded though the process. Even if I had been able to reach an identical dollar settlement with TIG on my own and without dispute, The Greenspan Co./Adjusters International's services would have been well worth the cost...During those months of stress and uncertainty, your quiet and confident assurance, your willingness to seek out expert legal advice on a matter that might have gone to court, and your capacity for effective negotiation both eased the strain and, in the end, produced a settlement with TIG that seems eminently reasonable and fair.

Although I was not involved in the decision to hire you, I can unequivocally state that you provided the professional guidance needed to adjust the settlement with the association's carriers. Your involvement with this Home Owner's Condominium Association necessarily included working with varying factions, whose concerns ranged from pure pettiness to personal aggrandizement, such that you were forced to deal with client problems, if you will, that I am sure greatly complicated your work. Only a professional in similar work could appreciate the difficulty I describe. Your even tempered ability to work with all of these factions, no matter how difficult or ill conceived, and to support the association in its claim in a professional manner, have left me with the highest regard for your abilities.

After speaking with my insurance company, I had soon realized that an insurance policy is truly one of 'fine print.' I had never understood that the issue of loss is only one element of a loss adjustment and that value, reconstruction methods, code and ordinance, etc., all play major roles in a successful adjustment of a fire loss. From the first day I hired you, you were immediately responsive in bringing in restoration appraisers as well as The Greenspan Co./Adjusters International team. The time consuming responsibilities of meeting with the insurance company, their general contractors, appraisers and other personnel was lifted from my shoulders and I was allowed to get back to my business which is, of course, the most important thing.

I am certain that without the assistance of your organization, our client would not have received as good a result as it did. In times of production oriented service providers, it is refreshing to find someone who handled a matter with the professionalism, patience, competence and confidentiality that you brought to our client's needs.

During the process, The Greenspan Co./Adjusters International also was retained by several of the tenants in connection with handling their individual policy losses. Although there is a theoretical conflict of interest situation, we felt that The Greenspan Co./ Adjusters International handled the matter in an even handed manner and was able to negotiate with the respective insurance companies, to resolve the matter to everyone's satisfaction. In fact, it was our experience that it was of assistance to have the same company representing all interests involved, as there was the ability to coordinate the efforts of the parties in a more efficient manner. We have now settled all of the matters arising from said fire loss and we can truthfully state that we are most pleased with the results obtained, not only for Hollywood/Edgemont Company as lessor, but for the tenants who were left with positive feelings as between the Landlord and the tenant which we feel will benefit the center in the long term.

Although I originally felt that as an attorney I could handle negotiating the claim process myself, the bulk of the work connected with this claim did not come in negotiating with the insurance carrier, but in the compilation of the scope of the damages to the property…Your familiarity with fire adjustment and the persons and companies who are active locally with fire adjustment and repair facilitated a swift settlement of the claim and prompt commencement of repair work.

The memories and the mementos of my family’s history were gone in what seemed like an instant...Although we were confident that our insurance company would handle my mother’s claim correctly, I know from being an attorney in Arizona that dealing with any insurance claim can be very complicated. Obviously, I wanted to protect my mother from all of the frustration of the claims process and I knew I could not do it on my own...Your team immediately took control of my mother’s claim and did a great job documenting and negotiating the loss with the insurance company. Everything The Greenspan Co./Adjusters International did was clear and concise. Without such diligence, I know we would not have had the result we did.

Prag House is an 8,000 square foot, three story structure with a full basement. Between the fire and the 25,000 gallons of water necessary to put it out, every floor and the basement sustained significant damage. How could we possibly embark on the steep learning curve required to responsibly oversee this work, while also working our full time jobs and fulfilling family obligations? We had dozens of questions and no answers. Frankly, none of us had ever heard of public adjusters. But after meeting with The Greenspan Co./Adjuster's International team to understand what they could do for us, and doing some research on different public adjuster firms, we decided to hire The Greenspan Co./Adjuster's International. It was, hands down, the best decision we could have made! Drew and The Greenspan Co./Adjuster's International team are extremely knowledgeable about the complex insurance laws and practices that most of us know little or nothing about – and yet can prove to be the most critical factor driving everything else. Bottom line: Hiring a public adjuster firm may seem expensive, especially in the initial hours and days after such a life-altering event, when money is tight and it’s hard to know how much anything will cost. It may be tempting to think it’s not really necessary. But if you hire the right public adjuster, it will be the best decision you make! The Greenspan Co./Adjuster's International was worth every penny we paid them!