Our Story

In 1985, 13 of the Industry’s Leading Public Adjusting Firms Joined Forces.
  • 1985 The year we began preparing and settling claims.
  • 1996 Advocacy and service to eligible government entities and non-profit organizations.
  • 2016 Expanded offerings to include disaster preparedness and resiliency service.

In 1985, 13 of the industry’s leading public adjusting firms joined forces to bring property insurance policyholders who had suffered loss and damage, a groundbreaking standard of recovery assistance. The new organization — Adjusters International — could put a team of top professionals virtually anywhere at any time, delivering an unprecedented level of expertise, experience, advocacy, and service to help the insured recover from property losses that were frequently disastrous in scope.

Adjusters International has become one of the largest and most respected organizations in its field. With over 40 offices throughout the U.S. and Canada, AI has helped policyholders of all types recover from many of the worst natural and man-made disasters.

In 1996, Adjusters International recognized the need to provide the same level of expertise, advocacy, and service to eligible government entities and non-profit organizations that had suffered a disaster and were seeking recovery under FEMA’s public assistance grants program — guiding them through the complicated application process.

From terrorist attacks to hurricanes, explosions to earthquakes, and fires to floods, Adjusters International is instrumental in putting clients on the road to recovery with both public adjusting services and the disaster recovery grant process.

In 2016, Adjusters International again expanded its offerings to include disaster preparedness and resiliency services in advance of a disaster. To accomplish this new direction, AI joined with Tidal Basin Group, a national emergency management and disaster recovery consulting firm with unique knowledge and experience in the areas of emergency and disaster preparedness, planning, response, recovery, mitigation management, and funding.

Adjusters International and Tidal Basin are now one organization — peerless in its ability to provide a Total Solution® for disaster preparedness and recovery, whether the need involves government grants or property insurance claims.

Our disaster preparedness and recovery services are provided under the Tidal Basin name.

Our adjusting services continue to be delivered by our licensed regional public adjusting firms, under the Adjusters International umbrella. Many of those firms are family-owned and been operating for decades in their respective markets, providing personalized service and proven expertise in advocating for the best possible financial recovery for their clients.

Adjusters International leadership experience, professionalism, and a deep-seated commitment to customer service are the hallmarks of our industry leadership.

Our People

JohnMarini 660x820

I’m proud to be the CEO of such a diverse, dedicated and driven organization that is the AI family. We’ve collectively helped so many people recover from some of the worst disasters in history and certainly in their own personal lives. I’m honored to have colleagues that work so hard for such a worthy endeavor. Family first, the company second has always been the company’s philosophy. I’ve been here 27 years and that philosophy has never wavered. The one thing that I’ve always loved about this company is that it has given me the opportunity to serve those in need of help in a manner that that produces life long friendships and relationships. A career that gives to the community and in return total self-satisfaction. Amazing.

John W. Marini
President & Chief Executive Officer
Todd Thomas v2

After joining Adjusters International in 2014, I never dreamed that I would have grown as much professionally as I have. I am continually impressed by the level of passion to help others exhibited by our team and am proud to represent a company that exudes professionalism and advocacy for our clients.

C. Todd Thomas
Vice President of Risk Management
Daniel Craig

When Adjusters International and Tidal Basin merged in 2016, two things about AI became quickly evident. AI cares about its clients and their success and equally cares about its employees and their success. AI is a family atmosphere at the core of a professional consulting firm. The steady growth is a testament to this philosophy of client and employee success.

Daniel Craig
Senior Vice President and Field Operations

Contact Us

If you're suffering from a commercial property claim, we can help!
Call us at 800.382.2468 or fill out the form below:
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