Adjusters International Testimonials

To our detriment we learned several months later that this adjuster was not at all independent and had in fact been hired and paid for by the insurance company to represent the insurance company’s interests and not ours. We felt that this conflict of interest was contrary to the insurer’s obligations to fairly and honestly handle our claim...I was eventually referred to you...It is too bad we did not retain your services from the onset. The tremendous effort and result that you and your team brought made us realize in hindsight that if we, or any of our family or friends, ever suffer a fire loss it would be foolish to proceed with handling the claim oneself...The initial offer was approximately $500,000. The ultimate recovery, which was more in line with the assessment of damages, was $2.2 Million...The level of expertise you and your staff brought to the table was nothing short of astounding. Your fee was money well spent.

Not only are we pleased with the financial results, but I also want to commend you on the professional way that you conducted the investigation and subsequent negotiation. You kept us informed every step of the way. You periodically requested information of us but we never felt put upon in any way. It was very comfortable to know that someone with your expertise was conducting this matter while we tended to our day-to-day business challenges.

I was extremely impressed with how you and Chris evaluated my loss of income claim and responded to the questions raised by the experts retained by Glacier Ice. I certainly could not have handled this claim by myself.

...While we were initially hesitant about retaining a public adjuster, our meetings with Paula Borges presented numerous positive reasons to retain The Greenspan Co./ Adjusters International. Paula gave us hope and explained your team would level the playing field. Everything Paula said came true. We are extremely satisfied with our decision…As a result of all your fine efforts, we’re now able to rebuild our apartment building how we want to, to our specifications and tastes; not to our insurance carrier’s. In doing this, we can now build nicer apartments, obtain the type of new tenants we want, which means we can now increase the amount of rent we can now charge.

Revere had struggled to carry out its own claim defense which was initially set at about $1.3 million. However, our insurance company found serious fault with our analysis and offered only a $500,000 settlement. At a loss for a next move, we brought in AI to assist in both our strategic thinking and data preparation and reviews. Together we prepared a virtually new claim approach and restarted negotiations with the adjusters for the insurance company. At its conclusion, the claim was settled for $1.592 million - more than $1 million higher than the insurance company's original settlement offer. Much of our success was due to…insightful strategic planning before negotiations, as well as relentlessly firm conviction in the face of the insurance company that we were right!

...I am convinced that without Brian’s dedication to his job, his real concern, positive attitude and professionalism I would not have been able to make it through that catastrophic event.

I would never have known how to deal with all of the complexities involved in a fire insurance claim. You secured well in excess of the fee you charged for your services. Not only did I collect a sufficient dollar amount to rebuild, but was also able to do additional work to my building…I know that my fellow Koreans would strongly need your services especially due to their unfamiliarity with filing adequate claims with insurance companies.

I know that as a member of the Board of Directors of the Southern California Retail Liquor Dealers Association and the California Retail Liquor Dealers Association, and as one of the administrators of the School for New Retailers, I will make them aware again of your very fine organization.