Responding to the Worst Hurrincanes, Storms & Floods

Continental Subsidiary in Guam Devastated by Typhoon

Besides lending its professionalism and experience, Adjusters International provides the necessary tools and resources to rebuild following a disaster.

Super typhoon Paka set records as it tore a devastating path through the western Pacific in December 1997. With sustained winds of 180 mph and record gusts as high as 236 mph, the storm slammed into the small island of Guam.

Continental Micronesia, a wholly owned subsidiary of Continental Airlines, headquartered at the Guam International Airport, was crippled and suffered millions of dollars in damage to its offices and planes. Flights to neighboring islands and other countries serviced by the airline were disrupted.

As a subscriber to Adjusters International’s technical publication Adjusting Today, Continental’s risk manager already had an awareness of and appreciation for the company’s expertise. When the typhoon struck, he was confident that Adjusters International was the right resource to bring about the company’s financial recovery.

An Adjusters International team was immediately dispatched to handle the complex settlement. In achieving a multimillion dollar settlement for the client, one of the factors Adjusters International’s experts proved was that the airline’s scheduling problems stemmed directly from the physical damage to the Continental facilities, hence the resulting loss of business was covered.

Continental Airlines

…The claimwas quite intricate for it involved a hub station that had been damaged by a typhoon.

I found [Adjusters International] to be professional and easy to work with. They exhibited experience in the claims process and provided Continental with the tools needed to finalize the claim. I appreciate their service to Continental, and it has been a pleasure working with them.

Monica Ho, Manager, Property & Casualty Insurance Risk Management Continental Airlines, Inc.

Port Authority of New Orleans Weathers the Storm

In looking out for its clients, Adjusters International also looks ahead to prevent the issues and expenditures associated with repeat disasters through the formulation of mitigation strategies.

The complex recovery operation at the Port of New Orleans following Hurricane Katrina involved a number of funding sources, including three layers of private insurance, FEMA and the resources of the Louisiana State Recovery Authority. Adjusters International was at the helm of the Port Authority’s $190-million-damage recovery.

With 22 miles of wharfs and terminals, the Port of New Orleans was the biggest in the country and fifth largest in the world, bringing in 40 percent of the nation’s commodities.When it does not operate properly, the economic impact is felt throughout the country.

Adjusters International implemented a recovery plan that included mitigation strategies and alternate or improved projects to prevent repetitive disaster expenditures.With Adjusters International’s expert evaluation and assistance developing the Port’s hazard mitigation plan and related project opportunities, project funding potential for post-Katrina damage recovery tripled — and funding from this disaster is expected to exceed $70 million after insurance reductions. The Port is now approved for funding under FEMA’s Hazard Mitigation Grant Program, which will ensure that port facilities there and elsewhere are better protected against future storms, hurricanes and other potential disasters. | 9