Responding to the Worst Hurrincanes, Storms & Floods | 11

Restoring Form and Function to the Biltmore Hotel

Time and again, Adjusters International has proven its ability to cut through bureaucratic red tape, achieve results and guide clients to a fair settlement.

Despite its storied history as the lodging of choice for royalty, the luxurious Biltmore Hotel at Coral Gables- Miami could not escape the wrath of hurricanes Katrina and Wilma.

Katrina left behind 150 damaged rooms and Wilma added 30 more. Also damaged were 85 roof surfaces, the golf course, restaurants, gift shops, bars and other facilities, leading to drastically interrupted revenue.

Four months after filing their insurance claims and without a penny received, Biltmore officials took the advice of their insurance broker and hired Adjusters International.

Immediately, the Adjusters International team went to work negotiating with multiple insurance adjusters and accountants.The results were outstanding.With Adjusters International’s assistance, Biltmore restored both function and form, with the rebuilding meeting the stringent historic registry requirements of the City of Coral Gables — including such details as correct replacement of roof tiles, which had to be imported from Spain.

The hotel was returned to its original beauty and continues to welcome guests to a magnificently restored property.

Biltmore Hotel

…Your firm was proactive, brought in exceptional expertise and consultants who were always informed and professional, and guided the insurance companies to a reasonable and fair settlement. You were conscious of our cash flow needs for a substantial reconstruction project, and were always available and immediately responsive to every question we had throughout the process. When the representatives for our next layers of insurance coverage were not fully cooperative and were resistant to becoming involved in the loss evaluation, you were able to professionally and productively demand meetings and conference calls to move through the red tape and achieve results…

Jim Pelletier Biltmore, Coral Gables-Miami

Other Storm Related Clients at a Glance Antilles Broadcasting Corporation – St. Croix, U.S. Virgin Islands Bahamas Telecommunications Corporation – Nassau, Bahamas Carriage Industries – Chatsworth, Ga. City of Wichita –Wichita, Kan. Dallas Public Schools – Dallas, Texas Eckerd Drug Corporation – Charleston, S.C. First VI Federal Savings Bank – St. Thomas, U.S. Virgin Islands Government of Anguilla Government of the U.S. Virgin Islands LSG Lufthansa Service Inc. – Tamuning, Guam Municipalities of Puerto Rico – Rincon, Puerto Rico Pinnacle Realty Management Company – Multiple locations Small Parts Inc. – Logansport, Ind. South Miami Health, Homestead Hospital – Miami The Port Authority of Jamaica – Kingston, Jamaica Trammell Crow Company – Multiple locations United States Forgecraft Corporation – Ft. Smith, Ark. Utica College of Syracuse University – Utica, N.Y. Wichita Airport Authority –Wichita, Kan.