State-Managed Disasters: Another Perspective

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As far as how you approach this philosophically, my advice to the states is remember: it’s all about the people we serve. Approach this with a customer service model in mind. It’s all about outcomes — and processes play into outcomes. That would be my advice.

Andrews: Is there anything you’d like to add? Or is there a topic we didn’t cover related to State-Led Public Assistance that you would like to address?

“… incrementalism is not the enemy here. If you’re not comfortable, don’t take everything on at once, take on one or two of the key areas.”