...the country, fuel the confusion. A turnover in claims adjusters can be expected and an army of “experts” having diverse backgrounds from all over the world further complicates the scene.
Multinational losses in general are unique, and adjusting them is a specialized process requiring unique skills and expertise.
It is not practical or economically feasible for brokers or most claims managers to develop these capabilities independently. The broker’s claims management program should contemplate the possibility of a multinational loss and in such cases allow for the assistance — in critical areas — of experienced specialists accustomed to dealing in this environment
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Ronald A. Cuccaro, SPPA
Sheila E. Salvatore
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