Property Insurance Roundtable

When Disasters Become Real: Our Public Adjusters' Recollection of Memorable Cases

08.15.2017

Today we will be discussing the ins and outs of various interesting insurance claims that our expert panelists have handled and adjusted successfully. These memorable cases range from a fire at a Midwestern school to two New York City buildings that were damaged during Hurricane Sandy. Our panel of experts has extensive experience in the public adjusting industry, and will guide us through our discussion.

Key Takeaways

  • [01:40] Electrical Fire in a Special Needs School - Chuck Sorrell
    • Chuck describes a fire at a special needs school in Minnesota
    • The ways Chuck’s company differed from the carrier’s consultant
    • Settlement details
    • Client feedback
  • [13:56] Fire in a Fast Food Restaurant
    • The client had the proper coverage
    • This claim was unique because the insured was put in a position to manage sub-contractors
    • The challenges included a business hierarchy and a million dollar discrepancy
    • Lessons learned from this claim
    • Other unique aspects to this claim and ADA ordinance issues
  • [25:10] Major Loss from Hurricane Sandy - Keith Hayman
    • Water surges from Hurricane Sandy destroyed the mechanical system
    • The details of how Keith’s team was able to assist the client
    • Green tag alerts the building department that the building is able to be inhabited
    • This situation was unique because there was a sub limit cap on one building only
    • Adjusters International helped the client to retain their monthly income and to enhance the integrity of their asset
    • Challenges for this claim included difficulty with elevator banks and dealing with multiple decision makers
  • [35:21] Triple Net Property Lease Claim - James R. Mahurin
    • The client had a substantial Leasehold Interest Policy
    • The problems incurred during the handling of the claim
    • Why the agent who sold the policy is to be commended
    • The insured was paid and had no complaints about the settlement
    • How knowing your exposures can help you reduce risk with the correct insurance coverage
    • What is a triple-net value lease?
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Panelists

Chuck 100x136 2
Chuck Sorrell
Owner
Xpert Consulting Services

Chuck Sorrell, AIC, PCLS is the owner of Xpert Consulting Services. Chuck has earned IICRC Journeyman certifications in Fire Restoration, Water Restoration, and Textile Cleaning, and is highly skilled in the use of Xactimate and related programs used for writing and uploading estimates and claim documents. He has extensive experience in both commercial and residential claims, mitigation, restoration, and construction management. 

Jim Mahurin 100x136
James R. Mahurin
Risk Management Consultant and member of the Society of Risk Management Consultants

Self-employed Risk Management and Insurance consultant providing fee-for-service assistance to the insurance buyer.  Perform risk management studies, independent evaluations of commercial insurance programs, conduct competitive proposal/bid process and self-insurance feasibility studies.  Work experience includes projects in approximately twenty states.  Litigation support and expert witness services to law firms began following the Daubert decision in 1993. This work split is approximately fifty/fifty between plaintiff and defense.  Litigation involvement includes agent custom and practice, flood (including both NFIP and private insurance), property, crime, liability, employee benefits, property leases, Broad Form Property Damage (BFPD), etc.  The BFPD includes both course of construction and construction defects.

Keith Hayman is a partner at Goodman-Gable-Gould/Adjusters International and has over twenty years’ experience in strategic negotiation for disaster recovery consulting, major insurance claims, business development, and adjusting fields. He is focused on the principles of maximizing and expediting clients’ financial recovery within the complexities of building, property, builders risk, and business interruption claims.

Mr. Hayman has run catastrophe teams after 9/11, Superstorm Sandy, multiple hurricanes, California wildfires, earthquakes, tornado outbreaks, and floods. He has worked on major claims in the United States, Mexico, Europe, Caribbean, and Asia.

Notable clients include Starwood Hotels & Resorts Worldwide, Hilton Worldwide, Thayer Lodging/Brookfield Hotel Properties, Union Station Investco, Sullivan & Cromwell, SL Green Realty, The Biltmore Hotel, Nelson Peltz, Robert Kennedy, Jr., Langan Engineering & Environmental Services, The Boomer Esiason Foundation, Jack Resnick & Sons, Jazz at Lincoln Center, Trinity Property Consultants, Werthan Packaging, and others.

Mr. Hayman has been a featured speaker and panelist for The National Bar Association, Windstorm Conference, Tea Fires of Santa Barbara, International Marina & Boatyard Conference, National Franchise Association, Chamber of Commerce of Nashville, The Nashville Entrepreneur Center, and many others. He has provided several educational seminars for commercial insurance agencies. Topics include strategic negotiation, multi-layer insurance coverage, and complexities in major property and business interruption claims.

Mr. Hayman has been a mentor at the Nashville Entrepreneur Center, played defensive back at Carnegie Mellon, spent 3 years as a touring musician, backpacked through the USA, Canada, Central America, Europe, SE Asia, South America, India, Nepal, Indonesia, and several other regions and countries, produced films and music, and has enjoyed other life adventures.

Keith is the author of the Adjusting Today article titled, “Hurricanes and Windstorm Coverage: Case Studies and Coverages.” He was featured as an expert panelist on Adjusters International’s Property Insurance Roundtable podcast in the corresponding episode based on his article as well as in “When Disasters Become Real: Our Public Adjusters’ Recollection of Memorable Cases.”

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C. Todd Thomas
Vice President of Risk Management

Todd Thomas is the Vice President at Adjusters International. He is also the Chief Consultant and Partner of Adjusters International’s affiliate Sigma Consulting Corp. He has worked in the Management Consulting industry for 23 years. Currently, he works with Adjusters International’s strategic partners to offer the highest quality Risk Management and Disaster Recovery consulting services possible. Thomas has worked in a management capacity on high-profile FEMA, insurance and construction projects since 1996. Thomas regularly serves as an expert witness and Special Master to courts in the area of finance & insurance.

Thomas’ experience assisting public entities, non-profits and other organizations with risk management and insurance includes but is not limited to broker selection, insurance marketing, total cost of risk, risk identification, risk allocation, underwriting, claims, financial risk management, FEMA obtain & maintain compliance, risk analysis, risk management information systems and enterprise risk management.

He is a Fellow of the American Academy of Financial Management (FAAFM), Member of the American Economic Association, Member of the Association of Certified Chartered Economists, a Fellow of the Risk and Insurance Management Society, Member of the Global Risk and Insurance Management Institute, Caribbean Actuarial Association and Member of the Institute and Faculty of Actuaries. Todd is a Chartered Economist (ChE), Certified Risk Analyst (CRA), Certified Organizational Risk Manager (CORM), RIMS Fellow (RF), Fellow of Risk Management (FRM), Chartered Property & Casualty Underwriter (CPCU), Associate in Risk Management specializing in Public Entities (ARM-P), Master Project Manager (MPM), Accredited Financial Analysis (AFA), Accredited Management Accountant (AMA) and Workers Compensation Claims Law Specialist (WCLS).

Moderator

Marjorie Zeoli Musick
Marjorie Zeoli Musick
Marketing & Public Relations Manager

Marjorie Musick is a writer and marketing/public relations professional who specializes in creating and promoting unique content related to property & casualty insurance topics. Marjorie has helped to manage the firm’s website, social media, email and search engine marketing initiatives. In her current role as Marketing & Public Relations Manager, she assists with the development and execution of marketing communications strategies across multiple digital and traditional channels. Marjorie’s goals are to help simplify the property insurance claims process for policyholders and to raise brand awareness among the insurance and disaster recovery communities. Before joining the AI team, she worked as a writer for Insure.com and as the Director of Communications and Events for the National Association of Public Insurance Adjusters (NAPIA). Marjorie is a graduate of Boston University’s College of Communication and holds memberships to the Public Relations Society of America, the Society of American Business Editors and Writers and the Boston University Alumni Association.

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