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Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired Adjusters International to provide professional services for disaster assistance, remediation, restoration and recovery efforts. ...Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from Adjusters International when we needed it most.
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Alan K. Sudduth
County Administrator - Board of Supervisors, Jackson County, Mississippi
As soon as we engaged your company, you were able to cut through the bureaucracy and reach the key decision makers. You kept us informed of each twist and turn of your investigation. Within months of your engagement, we had our check in hand. We felt comforted and confident that our situation was given the prompt attention that was needed. I would recommend your services to any in this situation.
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Anthony & Barbara Black
Homeowners
Certainly the tragedy of the World Trade Center explosion will remain etched in our memories forever. We can, however, take pride in the united response of hundreds of people which enabled the complex to be reopened in record time and reconstructed on an expedited schedule. At the same time, as you well know, we were involved in a long, sometimes agonizing process of pursuing settlement activities with insurers. Without your help, and the help of many others the settlement wouldn't have been concluded as successfully as it was. On behalf of The Port Authority of New York & New Jersey, I would like to thank you for the expert advice you provided to me and my staff in our effort to bring the World Trade Center explosion insurance claim to closure. Your expertise and insight in this long and arduous negotiation were invaluable.
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Bruce D. Bohlen
Treasurer - The Port Authority of NY & NJ, New York, NY
The persistence of the AI team as our advocate allowed us to work through the maze of paperwork required by the carrier and to expedite resolution of our claim. AI personnel were always available to meet with my staff, whether it was during business hours, late at night, or at any time during any weekend. On every occasion that the insurance company brought in an additional "expert" to minimize our claim and drag the claim process out, you countered with an AI professional who was more than able to level the playing field for us.
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Bruce Thompson
President - Professional Hospitality Resources, Inc., Virginia Beach, VA
As the dust settled and it became clear that there was no one on our side, we began to think that maybe we could use some help. ...It became evident from referrals and your intensity and conviction that you were clearly the best choice for us. We never looked back. We cannot thank you enough for the wonderful job that you did. You were there for us every step of the way. You fought for us unwaveringly on difficult matters. You got us more than double what we probably would have gotten had we not hired you. You were worth every penny we paid you. We would never consider handling a claim of this size without you.
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Calvin S. Oki
Building Manager - Interstate Building, Honolulu, HI
We had initially thought we would be able to assess the damage and work with FEMA and our insurance carrier's adjusters by ourselves. It quickly became evident that we were going to need help. We realized we did not have the personnel, time or expertise it was going to take to deal with complex governmental regulations and equally complex insurance and adjusting issues, especially when it was taking all the resources we had just to get essential county services up and running again. ...AI really came to the rescue. You delivered what you promised, and that counts for everything down here in South East Texas.
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Cary Erickson, SPHR
Director of Human Resources and Risk Management - Jefferson County, Texas
As a result of your work, our claim went from (the insurance carrier's) initial assessment of $2,749,525 to an agreed-upon amount of $8,232,321. Your professionalism with our carrier was appreciated and your ability to work with the limited information the school district was able to provide you was amazing. We would like to continue to use Adjusters International in the event that we have another large loss, although I hope that doesn't happen.
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Cheryl Johnson
Director of Risk Management - Dallas Public Schools, Dallas, TX
Based upon the recommendation by the hotel's legal counsel, Adjusters International was retained as "insurance adjusters" representing the hotel's interest. Adjusters International immediately took control of the situation, first, by meeting with the hotel consultant group and coordinating their repair plans and establishing a protocol for dealing with the insurer. Second, establishing guidelines for the insurer, their consultants and adjusters ...The primary benefit was that the hotel consultant team and general contractors were allowed to focus on the earthquake repairs instead of dealing with the insurance adjusters. Adjusters International performed their duties in a highly professional manner exhibiting extraordinary knowledge in insurance claims processing, representing and fighting for the best interests of the policyholder...
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Clyde Takayama
Director of Engineering - Mauna Kea Resort, Kohala Coast, HI
You and your team have provided invaluable assistance in the College's recovery efforts in response to Tropical Storm Allison in 2001. Your knowledge of the often complex FEMA process, coupled with your insurance industry experience, have been of enormous benefit to us.
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Cyndi M. Baily
Deputy General Counsel - Baylor College of Medicine
We would have had much difficulty in handling the various complex issues without your good office, and we would be more than happy to recommend you to other companies who have similar incidents in the future.
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David Bell
Financial Director - Elizabeth Arden Red Door Hair & Beauty Spa, London, UK
I also want to thank Adjusters International (AI) for the outstanding service that was provided to CORSA and Putnam County after the August 2007 flood. ...The assistance provided by the AI team saved a lot of valuable county staff time in expediting the request for assistance, and their expertise significantly increased the amount of recovery that was received from FEMA. I would recommend the services provided by AI to any entity who is attempting to expedite receiving the maximum public assistance that is available from FEMA after a disaster.
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David W. Brooks, CPCU
Managing Director - County Risk Sharing Authority/County Commissioners Association of Ohio
...This storm caused area wide damage with downed trees and extensive power outages. The storm was declared a local, State and Federal disaster (Disaster #1665)...[your team] demonstrated a sincere interest and willingness to work with Erie County in its efforts to document the incurred costs and finalize the volumes of paperwork necessary as part of the Federal Disaster relief efforts...
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Dean Messing
Deputy Commissioner/Emergency Services
All insurance policies have their 'gray’ areas, and ours was no exception… I was particularly impressed with… your team’s ability to navigate through those areas and present them strategically… in the best light for your client. I really believe that our final claim resolution was significantly better than it would have been.
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Donald C. Wood
President and Chief Executive Officer - Federal Realty Investment Trust
Our payment of fees to your firm for its expertise was money well spent. The return on investment was well worth it. ... After going through the extended insurance claim process, we now know that no one should handle their own claim without the benefit of your expertise. We highly recommend your firm and its services without any hesitation.
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Douglas and Diane Kelly
Homeowners
The expertise that your firm exhibited during our initial discussions ensured our company that you would be able to achieve a more favorable settlement than we ever could and the results proved that. There was a minimum interruption to our organization while your staff gathered that appropriate information to process the losses which enabled us to concentrate on operating our business. Your firm clearly showed a level of knowledge and skill that proved to us that the choice we made in securing your services was the correct one.
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Douglas L. Pereira
Corporate Controller - ClothesTime, Anaheim, CA
...thank you for your invaluable assistance in resolving Illinois Bell's property loss and extra expense claims resulting from the fire. Your knowledge and experience in this area are remarkable, and your diligence in pursuing the many complex issues was instrumental in helping us achieve an early, fair settlement.
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Ed Butz
Vice President/General Counsel - Illinois Bell, Chicago, IL
You maximized our recovery and minimized our "recovery time." What could have been a tedious, time consuming process for the Board and staff of The Washington Ballet was handled effectively and efficiently by your staff.
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Elvi Moore
General Director - The Washington Ballet, Washington, DC
"...your team was able to allow my associates and me to concentrate on continuing our operations while you settled our claim in an expeditious manner. The sum on money for which you settled this claim far exceeded what a layman could achieve without your diligent assistance. ...
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Gordon Saul
At first, I had intended to handle the loss by myself, using our employees. What a mistake that would have been! Luckily, it soon became evident that we had neither the expertise nor the time to effectively handle the loss while continuing to run a business. ...Your pledge when you approached me was that you would personally "sift through the rubble" to evaluate the damage from the explosion. This you did, in a manner of speaking, throughout the entire process. Your tirelessness was admirable. Your services invaluable.
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Harvey Rosen
President - Shadowdale Elevators, Inc.
You leveled the playing field and made sure that we were represented professionally in every aspect of our losses. Your thorough cataloging and evaluation of our damaged personal property and your precise review of our building damage was instrumental in reaching a fair settlement. I spent numerous hours with your in-house forensic accountants who allowed us to recover in a fashion that never would have been achieved had we not retained your firm.
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Ian Gaum
Asset Manager - La Salle Hotel Properties, Bethesda, MD
Not only were you thorough and knowledgeable... but you were kind, patient, and understanding. I don´t think we could have completed it without your assistance. ...I am impressed and amazed at your tenacity and your understanding.
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James T. Danaher
Homeowner
In eight years of experience dealing with insurance matters on a daily basis, I have never met someone with a more thorough understanding of the intricacies and nuances of claims processing than [your public adjuster]...He was true to every word he offered in all aspects of professional performance including deadlines and follow up.
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Jason H. Herman, HP
Chief Operating Officer - Herman Chiropractic & Rehab Centers, Waynesboro, PA
Our loss was certainly not easy to measure. ... Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss—even those which we didn't initially recognize—were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.
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Jay R. Cope
Vice President - Operations Services - Gerber Childrenswear, Inc
We retained your services to assist us in the Public Assistance grant application process and the Hazard Mitigation Grant Program with FEMA and the State of Florida. This turned out to be one of the most sensible decisions we made. Adjusters International made a very onerous situation much more bearable. ...The experience and knowledge that you provided us was invaluable. Without hesitation, we would be delighted to recommend your services to anyone who faces the task of processing large, complicated grant applications to the federal government. Your systematic approach and attention to detail allowed the City of Fort Myers to obtain our maximum eligible reimbursement.
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Jeff Green & Judy Hartwell
Director, Financial Services & Special Projects Accountant - City of Fort Myers, Florida
After a horrific hail storm last summer, it was clear to me that my roof had been damaged. I was very much concerned with the hassle of filing a claim with the insurance company and dealing with them.

…[With the assistance of Goodman-Gable-Gould/Adjusters International] The entire process was calmer, nicer, and more professional than I had anticipated…
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Jeffrey W. Ochsman
Homeowner
…Your firm was proactive, brought in exceptional expertise and consultants who were always informed and professional, and guided the insurance companies to a reasonable and fair settlement. …After negotiating through multiple layers of insurance, several insurance carriers, adjusters and accountants, we are most pleased with the final result of our claims…
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Jim Pelletier
Chief Financial Officer - The Biltmore Hotel
Our goal following both catastrophic storms was simply to restore services to our customers. Our goal was impeded by our carrier during a time of desperation after Irene. Your team broke through the bureaucracy and recovered more funds than we could have imagined possible following [Superstorm] Sandy. Thank you for helping us to deliver on our pledge to our customers following the most destructive storm to hit our state since 1903.
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John Folk
Director of Finance - Jersey City Municipal Utilities Authority, Jersey City, NJ
Our construction team had little experience related to fire restoration and [your] experience and knowledge helped to save time and money. Thanks in part to [your] guidance, we were able to open the remainder of Santana Row on November 7, 2002, less than three months after the devastating fire. ...With [you] at the property, our development, marketing, and operations personnel were able to use [you] as the 'go-to' person with any questions relating to the fire insurance claim. This allowed our staff to focus on getting the project open and operating, rather than worry about the insurance claim. ... Finally, [you were] an enormous resource and advocate in our claim with the insurance company. [Your] vast experience, advice, and daily commitment were extremely valuable in our effort to finalize the insurance claim for Federal Realty Investment Trust. Without [your team], I am confident we would not have been able to resolve this $125 million plus negotiation in less than 14 months, an enormously fast timetable for a claim of this size.
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John Hendrickson
Senior Director, Strategic Transactions - Federal Realty Investment Trust, Rockville, MD
I would like to take this time to personally thank the AI Liaison staff for the remarkable job and the accomplishments performed during recovery efforts associated with FEMA 1589 DR NY. ...The total goal achieved was nothing less than maximizing all eligible costs in the best interest of the applicant. ...One strong asset for making recovery efforts a success is having AI staff on our team.
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John J. Fink
Recovery Supervisor - New York State Emergency Management Office
While Exopack insured locations did not suffer any physical damage, many of their suppliers... sustained damage to their property due to a covered peril. The resulting limited supply of polyethylene resin caused a financial loss due to loss of production, loss of sales and lower margins. Given the complexity of this contingent business interruption, I felt it was appropriate to seek outside assistance. Your team brought the expertise and credibility needed to get this claim resolved.
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Kara deBorde
Corporate Risk Manager - Exopack, Spartanburg, SC
When it was initially suggested that we hire an independent loss consultant, I must admit I was skeptical of the need. However, I am convinced beyond all doubt that it was the best decision for the district to retain your services. ...If I could give anyone who was unfortunate enough to suffer a loss one piece of advice, it would be to retain Adjusters International as soon as possible after the occurrence.
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Kenneth W. Rezac
Business Manager - Oregon City Public Schools, Oregon City, OR
Had you been handling and guiding the preparation and presentation of all our damage estimates from the beginning, our recovery could have been far greater. I speak from experience when I say that estimates given "off the cuff" and without consideration of all the insurance policy's provisions can come back to haunt you.
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Lanny L. Uden, P.E.
Director of Civil Engineering - Board Of Public Utilities, Kansas City, KS
Had I accepted my insurance company´s ridiculous settlement offer, I would have been left with a patched-up home with mismatched cabinets, a chronic mildew odor, and thousands of dollars of concealed damage that would have eventually needed repair at my own expense. With your diligent work, my home is again in excellent condition. You and your construction experts identified numerous areas of damage that the [insurance company] adjuster overlooked. You ensured that I received all of the benefits that I was entitled to under my insurance policy, including items that I never even thought of myself.
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Louis Wilen
Homeowner
At all levels and in every regard, personnel associated with your firm conducted themselves with the greatest degree of knowledge and professionalism providing the type of value-added service uncommon in today’s marketplace.
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Mark Mojave
Homeowner
In your role as consultant to the National Park Service, your expertise was invaluable in allowing us to work through each step of the long and detailed process and to feel confident that we have protected the public interest as we arrived at a final insurance settlement of $7.5 million which we feel is fair and just. I was very impressed by the expertise you brought to bear on the claim and soon came to realize that we, with your help, would be actively involved in the adjustment process. You provided information and perspective that allowed us to review case law, weigh options, and shift approaches to aspects of the claim in order to reach a more beneficial yet fair settlement. I have also come to respect your ability to participate and communicate fully on a technical and professional level and yet be able to translate, in clear and concise yet understandable terms, the technicalities of the profession to those of us not immersed in the intricacies.
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Martin L. Nielson
Chief, Business & Revenue Management - United States Department Of The Interior, National Park Service
The [business interruption] claim was quite intricate for it involved a hub station that had been damaged by a typhoon. ...[Adjusters International] exhibited experience in the claims process and provided Continental with the tools needed to finalize the claim.
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Monica Ho
Manager, Property & Casualty Insurance Risk Manager - Continental Airlines, Inc, Houston, TX
With your help, we were able to obtain a fair and equitable settlement which far exceeded what we could have done on our own. The expertise of your staff and the way they assisted us in preparing and negotiating the claim was invaluable.
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Norman W. Clapp, Jr.
V.P. Finance - Conquest Carpet Mills, Inc., Dalton, GA
During the past three years Adjusters International has provided our city with excellent support in the areas of grant writing, mitigation, reporting, liaison assistance with both federal and state officials, and logistical support for reporting deadlines. Their work has been a major factor in our recovery success, helping us to recover from that devastating flood and to deal with the often complex and difficult FEMA recovery process. I can confidently recommend Adjusters International as a solid and reputable contractor, and experts in their field.
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Ralph Hendricks
City Manager - City of Marble Falls, Texas
Time and again you had the creative solution, the tough negotiating point, or the quick response necessary to keep our insurance claim on track with the insurance adjusters.
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Richard Q. Russeth
Vice President & Associate General Counsel - The Pillsbury Company, Minneapolis, MN
Having met on opposite sides of a substantial claim, I learned one thing first hand and that is that your shop knows more about coverage issues and minimizing the pain and pitfalls of navigating a complicated claim than any third-party insurance specialist that I have ever met. Your depth of knowledge and unparalleled ability to outwork everyone has provided outstanding guidance and strategy to MRP in working through the claims we have had since then in a manner which was less painful and less disruptive to my entire organization; and, at the end of the day has resulted in loss mitigation substantially greater than we would have anticipated. I can't say enough about the professional manner that you have employed on our behalf in leading us through the process and while everyone hopes not to experience a loss in the future, we're comforted to know that you're there in the event we do.
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Richard Saas
Founding Principal - MRP Realty
Hiring [you] to represent us was one of the smartest decisions we made following the loss of our home. ...They made sure our claim was filed on time, the cost estimates were accurate, and that we received the maximum insurance proceeds we were entitled to based upon our policy coverage.... During the days, weeks and months that followed our fire, my wife and I were able to focus on getting our life back in order, replacing our personal items, going back to work, and finding temporary housing for our family while the house was being restored and rebuilt. Because of [you], we had time to focus on the really important things in life, and [you] handled each and every detail of the insurance claim and related issues.
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Robert & Mary Ann Abraham
Homeowners
Not until we engaged [Adjusters International] did we begin to feel that our claim would be properly considered. The process of demonstrating our losses to the carrier proved to be a torturous effort, and [your team] demonstrated a high degree of expertise, resourcefulness and tenacity. During this effort, they became trusted partners. Their intensity never wavered.... They were great resources to have representing us, and I have absolutely no doubt that we would not have accomplished the reasonable result that we did without their dogged pursuit of a fair resolution.
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Robert Habig
Chief Financial Officer - Avistar Communications Corporation, Redwood Shores, CA
Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the County maximize the public assistance that was available after all of these disasters. You delivered what you promised and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level, yet be able to translate in a clear and concise manner the intricate and sometimes subjective FEMA regulations which we could not have done without you. Without hesitation we would recommend you and your firm to anyone that is faced with the processing of large and complex disaster loss claims.
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Salvatore R. Zappulla
Division Director Monroe County Budget and Finance - Monroe County, Florida
It has been almost a year since the fire which completely destroyed one of our processing plants. ...I had no idea that the documentation of our claim would become as extensive as it did. Your staff worked tirelessly to quantify the claim. I am convinced that every possible element of our loss was maximized to the extent provided for in our coverage. ...You and your staff are true professionals, and the quality and detail of your work is very impressive.
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Stanley Szortyka
President - Quaker Maid Meats, Inc.
I'm certain if we had not had access to your excellent services, we would have settled for a much smaller sum for the loss of our facility, and it would have taken much longer to reach a settlement.
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Sue Schaefer
We certainly could never have gotten as far as you did on both the property and the BIEE claims. There is just too much that we didn't know regarding our rights under the insurance coverage. Your knowledge, persistence, and contacts were what helped us receive a settlement that was appropriate. I truly appreciated your follow through and keeping me current on the issues. Both claims were tricky, and it was [your] understanding of the real nature of events, and your method of presentation to the carrier that prevailed.
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Susan Aumiller
Controller - MBA Polymers, Inc.
We realized early on that we were ill equipped to devote knowledgeable staff to attend the numerous meetings, scope negotiations, unit cost negotiations, addressing building code issues and many other details that needed to be addressed in order to achieve a satisfactory settlement. We are glad we allowed professionals like you to handle these matters. Thank you for your hard work and decisiveness.
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Susanna L. Valdovinos
Assistant County Counselor - Shawnee County, Topeka, KS
What could have been a depressing and very difficult period of our lives was tremendously alleviated by your company. You took care of our lives during the nine months, relieving us of the pressure of negotiating every line item (of which there were hundreds) with [our insurance company]. This enabled us to lead our lives as normally as possible.
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Tay & Roger Hahn
Homeowners
Your attention to all the little details of our insurance policy and your team´s creativity allowed us to collect damages that we never expected to recover. You provided thorough, professional advice and we were able to negotiate a fair and equitable settlement. We could not have done it without your help!
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Thomas & Linda DiBenedetto
Homeowners
We were always aware of the complex issues the claim generated and the difficulty that some of them posed. Your professionalism, knowledge and steadfastness were outstanding and the ultimate result certainly met our most optimistic expectations.
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Thomas W. Aro
Executive Vice President - Alpha Hospitality Corporation, New York, NY
The 2004 hurricane season was a difficult one for Lee County in Southwest Florida. We were fortunate, indeed, to have retained your firm to process FEMA claims following Hurricane Charley. Especially effective was the coordinated approach you used in seeking financial relief from separate sources such as FEMA, FHWA, NRCS and insurance. ...The knowledge needed to deal with FEMA regulations is mind-boggling. It was obvious you and your team are very much up to speed with these regulations, procedures and processes. Without hesitation, we would recommend you and your firm to anyone faced with the task of processing large and/or complex loss claims in a disaster environment. Your firm's ability to bring together the right team of professionals at the right time resulted in the creation of a superior product. Your thoroughness, knowledge, attention to detail, and logical approach provided us with the assurance that we would obtain the maximum reimbursement from all eligible sources.
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Tony Majul
Budget Director - Lee County, Florida
…Your firm was proactive, brought in exceptional expertise and consultants who were always informed and professional, and guided the insurance companies to a reasonable and fair settlement. …After negotiating through multiple layers of insurance, several insurance carriers, adjusters and accountants, we are most pleased with the final result of our claims…
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Vincent A. Dimeo
Chief Financial Officer - The Biltmore Hotel
Within hours of retaining your firm, your staff of construction consultants were on site to help us quantify the extent of the damage and coordinate agreement of the emergency measures underway with our insurer. ...Your expert interpretation of the policy language to identify the available coverage and ensure all covered aspects of the loss were investigated and made part of the claim if appropriate. Your personnel dealt professionally with the insurance company and their plethora of hired experts, which clearly helped to secure a settlement that was fair for all involved.
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Wayne M. Naylor
Director of Risk Management - York International Corporation
We cannot over-emphasize the criticality of the rapid actions by [your firm] in getting immediate response from our insurance carrier so that our food, clothing, and shelter needs were met [after a fire]. this transitioned smoothly into the negotiation with our insurance carrier to secure a long-term temporary housing situation...[You] were wonderfully helpful in assisting us in piecing together the inventory in the house... We would most certainly and strongly recommend your firm to anyone involved in an insured household loss situation.
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William and Betty Horne
Homeowners, Charlotte, NC
We appreciated your ready accessibility and your willingness to get to the bottom of every issue that was presented…As a result you moved the immovable object and achieved a result that we never could have accomplished on our own. We cannot begin to thank you enough for your support, expertise and friendship throughout a very difficult time. And of course, for achieving so fine a settlement.
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William Kominers, Esquire
Homeowner